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  1. Home
  2. Terms of sale

ABOUT US
deluxesinks.com
is the division of the company Grupo E23W Distribuciones, S.L., dedicated to the distribution of sinks, faucets and related products through Internet.

FISCAL DATA.
deluxesinks.com is part of the Grupo E23W Distribuciones, S.L. with CIF: B98123102 and tax address at Plaza La Safor, 3 46014 from Valencia (Spain). Grupo E23W Distribuciones, S.L. Is registered in the Mercantile Register of Valencia, Volume: 9014 - Book: 6299 - Folio: 94 - Secc. 8 - Sheet: V-133227.

SHIPPING & DELIVERY TIMES
In deluxesinks.com we make all the shipments with national and international transport agency. All shipments of your purchases, we make them to PAYED PORTES, included in invoice. This means that when you deliver the material, you will not have to pay anything to the dealer. At the time of shipment, you will be informed by the requested email address, from the Shipping Agency, where the order will arrive. We will also provide the Tracking or shipping information so that you can track the shipment in real time from the transport agency's website.

The approximate delivery time is from 2 to 15 days as long as we have stock of the requested products. In case of a superior delivery time, the customer will be notified by email or by telephone.

PAYMENT METHODS
In deluxesinks.com we use the following payment methods:

Formas de Pagos en deluxesinks

· Bank Transfer
When placing the order we will inform you the bank details, so that you make an income or transfer in favor of Grupo E23W Distribuciones, S.L. You must indicate clearly in the entry or transfer your full name and order number. Once payment confirmation is received, we will process the order placed.

· PAYPAL
When you add products to the basket you will see a Button to pay directly for PAYPAL. The system will link you with PAYPAL where you will confirm your data, and then finish confirming the order on our website. Deluxesinks.com automatically receives the confirmation of payment made and proceed to the preparation of the order.

·Credit card
If you choose this option you can make your payment immediately and totally secure with any credit or debit card, Visa or Mastercard. To do this we use the secure payment gateway of Banco Santander (Servired / Sermepa), to guarantee at all times the security of their payments. When you make your purchase, the system will direct you to the payment system, where you must enter your card details. The system will also require authentication with your bank. Deluxesinks.com automatically receives the confirmation of payment made and proceed to the preparation of the order.
IMPORTANT NOTE: Do not forget to return to the store, once the payment has been made, so that the order is correctly registered

PRODUCT WARRANTY
The warranty for all products purchased on deluxesinks.com is provided directly by the manufacturer of the product, not taking deluxesinks.com to provide such warranty to the final customer. The guarantee will have to be managed by the customer with the manufacturer directly, unless manufacturers specify other conditions. As a general rule, the warranty covers manufacturing defects or malfunctions of the purchased product, not including problems arising from misuse or damage caused by the customer. The products that require installation, must be made by professionals qualified for such task, losing the product all the guarantee by manipulation or improper installation.

RETURNS
Deluxesinks.com will accept returns only under the following conditions:

1.- Right of withdrawal. In compliance with the Law on Retail Commerce (Law 7/1996) in reference to distance sales, deluxesinks.com states that the customer is entitled to return the products purchased within 15 days from the date of receipt thereof , Without requiring any justification. The direct costs of return will be borne by the customer (Shipping costs + shipping costs).

If it is a mistake return of the customer (measures, model, color, etc) will apply a surcharge for receipt, review, manipulation and devaluation of the product, plus possible transportation costs. This surcharge will be applied according to the specific conditions of each manufacturer:

Luisina, Chambord: -10%

The articles must be returned in perfect condition, with all their manuals, packaging, etc. If the material has any defect that is not of manufacture no return will be admitted. Once verified the perfect condition of the returned material, deluxesinks.com will proceed to its payment.

2.-Defective product at the reception. If the customer receives a product / s with a defect in its operation, it must indicate it to deluxesinks.com within a maximum period of 48 hours, in order to proceed to its immediate replacement by another one of the same. All expenses of collection and new delivery of the product are in charge of deluxesinks.com.

3.-Product damaged in transportation. If the customer detects an anomaly (bumps, open packages, etc.) in the package or packages he receives, he must write it down on the delivery note and notify deluxesinks.com immediately. If the customer does not record the incident on the delivery note of the carrier, he will assume that the package has arrived in perfect condition and deluxesinks.com does not accept any later claim.

How to proceed with a refund? In order to proceed with a return you must send an email to deluxesinks@deluxesinks.com indicating clearly:

Contact details: Name, Surname, Address and Telephone.
Order Number or Invoice.
Reason for return, indicating as clearly as possible the incidence.

Upon receiving deluxesinks.com this information, we will confirm with a return No. that must be entered in the shipping package. We will also tell you the remaining instructions to send the material to us.

TREATMENT OF PERSONAL DATA
Grupo E23W Distribuciones, S.L. With CIF: B-98123102 and tax address at Plaza La Safor, 3 46014 of Valencia, hereinafter "deluxesinks.com" is the owner of the personal data that users provide through the registration page As a customer of this website.

Deluxesinks.com undertakes to treat these data confidentially, and will take all necessary means at its disposal to do so. Deluxesinks.com will not in any case transfer the data of its clients to third parties. The client accepts that all the data supplied at the moment are correct and authorizes to deluxesinks.com to incorporate them to a file to be informed to him during the commercial relation. Deluxesinks.com informs the client that for any modification or cancellation of your data, you must notify him by email to the following address: deluxesinks@deluxesinks.com