Deluxesinks.com will accept returns only under the following conditions:
1.- Right of withdrawal. In compliance with the Law on Retail Commerce (Law 7/1996) in reference to distance sales, deluxesinks.com states that the customer is entitled to return the products purchased within 15 days from the date of receipt thereof , Without requiring any justification. The direct costs of return will be borne by the customer (Shipping costs + shipping costs).
If it is a return by mistake of the client (measures, model, color, etc.) a surcharge will be applied for receipt, revision, manipulation and devaluation of the product, plus the possible transport costs. This surcharge will be applied according to the Conditions specific to each manufacturer:
Luisina, Chambord: -10%
The articles must be returned in perfect condition, with all their manuals, packaging, etc. If the material has any defect that is not of manufacture no return will be admitted. Once verified the perfect condition of the returned material, deluxesinks.com will proceed to its payment.
2.-Defective product at the reception. If the customer receives a product / s with a defect type, it must indicate it to deluxesinks.com within a maximum of 48 hours, in order to proceed to its immediate replacement by another one of the same. All expenses of collection and new delivery of the product are in charge of deluxesinks.com.
3.-Product damaged in transportation. If the customer detects an anomaly (bumps, open packages, etc.) in the package or packages he receives, he must write it down on the delivery note and notify deluxesinks.com immediately. If the customer does not record the incident on the delivery note of the carrier, he will assume that the package has arrived in perfect condition and deluxesinks.com does not accept any later claim.
How to proceed with a refund? In order to proceed with a return you must send an email to firstname.lastname@example.org indicating clearly:
Contact details: Name, Surname, Address and Telephone.
Order Number or Invoice.
Reason for return, indicating as clearly as possible the incidence.
Upon receiving deluxesinks.com this information, we will confirm with a return No. that must be entered in the shipping package. We will also tell you the remaining instructions to send the material to us.